AJ's Hematite stands behind our products and guarantees your satisfaction.

We guarantee our products.
AJ's Hematite promises to deliver high-quality products in good condition. If, for any reason, your purchase is not satisfactory, we will gladly replace it for other merchandise (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.

We guarantee first-class customer service.
AJ's Hematite is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us at 330-692-2861, or e-mail at abeyhoot@hotmail.com. We will respond to or acknowledge your inquiry as soon as possible.

We guarantee your security.
Every time you shop with AJ's Hematite, you are backed by our security guarantee. When you are shopping at AJ's Hematite, you are shopping on our secure server, which encrypts all of your personal information, including name, address and credit card number. All credit card transactions made on the AJ's Hematite Web site are protected using industry standard SSL Security.  All AJ's Hematite credit card transactions are cleared through our secure servers that are protected from fraud with a certificate from Verisign. 

We are so confident that your information cannot be compromised as a result of shopping at AJ's Hematite, we guarantee your protection in the event of unauthorized interception and use of your credit card. If you think your credit card has been compromised as a result of shopping at AJ's Hematite, please contact your credit card provider immediately. Most banks either cover all charges, or limit your liability to $50.